FREQUENTLY ASKED QUESTIONS

Answers to Frequently Asked Questions about Chilly Bear - The Feel Better Bear™ heating pad, cold pack, and all-natural, soft toy with proven therapeutic value.
 

Feel Better Bear

• How do I wash Chilly Bear - The Feel Better Bear™?

We recommend to surface washing, gently scrubbing any dirty areas. Use gentle, non-oily soap. Do not spill oils, food, or beverages on Chilly Bear and then put in the microwave. If the "stain" burns, so will the material. When surface washing, gently clean without submerging in water and allow to completely dry before microwaving.

We recommend microwaving Chilly Bear regularly or with use to kill most bacteria. Do not overheat, however, two minutes maximum.


• "Not intended for use by children under age 3" - What is the reason for this warning?

For children under age 3, we recommend never heating the product in a microwave for more than one minute and to test the temperature of the product on your skin to ensure it's not too hot for a child.

Chilly Bear - The Feel Better Bear™ is approved as "Safe for Use by People of All Ages" by the nationally recognized safety laboratories of Intertek Labs.

Although Chilly Bear is a safe product for children younger than three years of age, we urge you to be careful and responsible when applying "heat" to infants. Always make sure you have "felt" and "tested" how the product feels to your touch before placing it on or near children.


• The fill is corn? Will the corn pop in a microwave?

Yes, the fill is corn, but it will not pop in a microwave. We use a specific type of corn that does not "pop." Our corn product is clean and professionally sterilized by Steris Isomedix Services (now Steris AST) for maximum performance.


• Can I move Chilly Bear directly from the freezer to the microwave?

Yes. However, for best performance, we advise allowing Chilly Bear to thaw at room temperature (about 30 minutes) before placing it in a microwave for heating.


How long will the heat last?

When microwaved for one to two minutes, Chilly Bear - The Feel Better Bear™ typically stays warm for approximately 45 minutes.


• How long does it take Chilly Bear to reach maximum cold performance?

We recommend placing Chilly Bear - The Feel Better Bear™ in a freezer for at least 1.5 to 2 hours to achieve maximum performance as a soft, dry, pliable cold pack.


What is the "Manufacturer's 30-Day Guarantee"?

If Chilly Bear is damaged or becomes defective within 30 days of the purchase date, A-Maize-ing, Inc. will replace it free of charge (except for shipping & handling).

E-Mail: sales@FeelBetterBear.com or Call: 1-201-744-0995 in New Jersey (USA)


What's the warning for diabetics and people with sensitive skin?

People with diabetes may be skin sensitive. If you have sensitive skin, or any pre-existing medical condition, consult your doctor before using.


How safe is Chilly Bear - The Feel Better Bear™?

Chilly Bear - The Feel Better Bear™ is approved safe for all ages. Great effort and diligence has been taken to create a strong and safe product. Seam strength performance for stress, etc. has been performed by Intertek Labs and Precision Labs. A-Maize-ing, Inc. created an additional safety measure by adding an "inner-lining" to further protect against tearing or over heating.

Chilly Bear - The Feel Better Bear™ is filled with a sterilized, all-natural corn product that's non-toxic and void of chemicals, plastics, and impractical and dangerous electric chords. It's designed so that if the shell is ripped due to extreme, unintended use, it can be repaired easily with stitching.

If Chilly Bear - The Feel Better Bear™ is damaged for any reason within the first 30 days after the purchase date, it is backed by our manufacturer's customer purchase guarantee and will be replaced free (except for shipping and handling).


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Chilly Bear - The Feel Better Bear™

Heating Pad, Flexible Cold Pack, and Lovable Bear - All in One!

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Chilly Bear - The Feel Better Bear


Contact us about custom, wholesale, and international orders:

Call: 1-201-744-0995 (eastern time zone)

E-Mail: sales@FeelBetterBear.com
 


Chilly Bear - The Feel Better Bear™ - Designed & Made in the USA.

Chilly Bear - The Feel Better Bear™ is a registered trademark of A-Maize-Ing, Inc.

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